Telegram bot development and automation

CRM and Backend Integration

A CRM-connected bot turns a conversation into a structured request and can return its status.

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A CRM-connected bot turns a conversation into a structured request and can return its status. I connect Telegram, MAX, or VK to CRM and backend APIs without creating a second manual tracking sheet.

Scope defines user-to-contact mapping, lead creation, field ownership, webhooks, transformation, token protection, idempotency, and logs. Full CRM implementation, telephony, or pipeline migration is separate. Acceptance prevents duplicate deals, resolves contacts by agreed identifiers, limits status updates to authorised users, and leaves CRM failures visible to operators.

Acceptance criteria

Done when

  • Primary scenarios complete without duplicate side effects
  • Channel adapters match agreed messengers
  • Handoff to a human works when automation stops

Deliverables

  • Bot tokens / webhook setup notes
  • Scenario map + admin instructions

Out of scope

  • Messenger platform policy reviews
  • Paid ads and audience growth

The final acceptance checklist is confirmed in the brief or contract; the list above is a scope alignment guide.

Ballpark estimate

Channels
Scenarios

FAQ

Tap a question to expand the answer.

How do you prevent duplicate leads?

Use the dialogue external ID plus agreed phone or email matching. Ambiguous matches should go to a manager.

Can a bot read any CRM data?

No. It receives minimum fields, and the user-to-contact relationship is checked before every private response.

Selected portfolio work

cursor-telegram-integration

cursor-telegram-integration

Integration tooling between Cursor IDE workflows and Telegram notifications or commands. TypeScript Node services for lightweight automation around dev events.

thinklens-bot

thinklens-bot

Telegram assistant bot using OpenAI APIs for reflective prompts and summarization. Python orchestration with conversation memory controls.

med-tracker-bot

med-tracker-bot

Telegram bot for medication reminders and simple adherence tracking. Async Python with clear state handling and privacy-conscious logging defaults.

Discuss this directionContact form

Tell me the goal, stack constraints, and timeline — I reply on Telegram.

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